Feedback and Complaints

Your comments, complaints and suggestions are welcomed as they allow us to continually improve our services. We recognise that there may be times when you are not satisfied with our service and you may wish to make a complaint. If you have any concerns about any aspect of your care or the services provided at St. Francis Hospice Dublin, we advise you to speak to the person in charge of the area. They will address your concerns as quickly as possible. If it hasn’t been possible to resolve your concerns locally, you may wish to make a formal complaint in writing.

Please send your complaint to:
The Complaints Officer,
St. Francis Hospice Dublin,
Station Road,
Raheny,
Dublin 5,
D05 E392.

All complaints will be treated confidentially and will be processed in a timely and efficient manner in accordance with the hospice’s Complaints Policy.

We aim to give the best possible care to our patients and their families. If you have an idea or suggestion which you feel would benefit others who use our services, please let us know.

If you are pleased with the services we have provided, please tell us. Our staff and volunteers always welcome comments from patients and visitors to the hospice. We also have comments boxes in the reception areas of our hospices in Raheny and Blanchardstown.